Privacy Policy

1Who We Are

Social Partners provides tools and services for working with social-media accounts and traffic: an account marketplace for Instagram, YouTube and TikTok, account registration, account recovery, a redirect and cloaking service, a mass video uploader, and proxy recommendations ("the Services", "we", "us", "our").

For the purposes of applicable data protection law, Social Partners is the data controller responsible for your personal data submitted through this website and the online dashboard.

2Information We Collect

We collect information in two ways: directly from you and automatically as you use our services.

Information you provide:

• Name, email address, and contact details when you register or place an order
• Order details, including the tools you choose and the account types you work with
• Payment and billing details (wallet addresses, card details) for top-ups
• Identity verification documents where required by law
• Communications you send to us via email, Telegram, or support channels

Information collected automatically:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent, referral URLs, and click-through data
• Redirect and analytics data (link visits, clicks, referral sources, GEO)
• Cookies and similar tracking technologies (see Section 6)

3How We Use Your Information

We use the information we collect to:

• Create and manage your account and dashboard
• Process, deliver, and support your orders (accounts, registration, recovery, redirects, uploads)
• Verify payments and handle top-ups, refunds, and replacements
• Communicate with you about your orders, tools, and updates
• Detect and prevent fraud, abuse, and policy violations
• Comply with legal and regulatory obligations
• Improve and develop our platform and services
• Send marketing communications where you have given consent

4Legal Bases for Processing

Where applicable data protection law requires a legal basis, we process your personal data under one or more of the following:

• Contract performance — processing necessary to provide the tools and services you have agreed to
• Legitimate interests — fraud prevention, platform security, business analytics
• Legal obligation — compliance with anti-money-laundering, tax, and other applicable law
• Consent — where you have opted in to marketing communications or non-essential cookies

5Sharing Your Data

We do not sell your personal data. We may share it with:

• Payment processors — to execute top-ups, refunds, and card or crypto payments
• Fraud prevention providers — to verify payments and orders and reduce chargebacks
• Service providers — hosting, analytics, and CRM platforms operating under data processing agreements
• Legal authorities — where required by law, court order, or to protect our legal rights

All third parties are required to maintain appropriate security and use your data only for the specified purpose.

6Cookies & Tracking

We use cookies and similar technologies to:

• Keep you signed in to the dashboard
• Measure redirect visits, clicks, and analytics in the redirect service
• Analyse site usage and improve performance
• Prevent fraud and ensure platform integrity

You may control non-essential cookies through your browser settings. Disabling essential cookies may impair the dashboard and redirect analytics.

7Data Retention

We retain personal data for as long as necessary to provide our services and meet legal obligations:

• Account data — for the duration of your use and up to 5 years after the account is closed
• Order and transaction records — up to 7 years for financial and tax compliance
• Redirect and analytics data — up to 2 years in identifiable form
• Communication records — up to 3 years

After the applicable retention period, data is securely deleted or anonymised.

8Your Rights

Depending on your jurisdiction, you may have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your data where no legal basis for retention exists
• Restriction — request that we limit processing in certain circumstances
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Withdraw consent — at any time where processing is consent-based

To exercise any of these rights, contact us at privacy@socialpartners.io. We will respond within 30 days.

9Data Security

We implement industry-standard technical and organisational measures to protect your data, including encrypted storage, access controls, and regular security assessments.

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take all reasonable precautions to protect your information.

In the event of a data breach that is likely to result in a risk to your rights, we will notify you and relevant authorities as required by applicable law.

10Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us immediately and we will delete it.

11International Transfers

Social Partners operates globally. Your data may be transferred to and processed in countries outside your jurisdiction. Where such transfers occur, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses) to protect your data in accordance with applicable law.

12Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a prominent notice on the platform at least 14 days before the changes take effect.

Continued use of our services after the effective date constitutes acceptance of the updated policy.

13Contact Us

For privacy-related questions, requests, or complaints:

• Email: privacy@socialpartners.io
• Telegram: @socialpartnerspro

We aim to respond to all privacy inquiries within 5 business days.